The new chapter in my career started a week ago. Moving to a new account is like a breeze of fresh air for me. I can now say that if you have an employee who is very tenured, you have to give them something new to challenge themselves is true. Now to help me become an effective team leader, I was asked to shadow my fellow team leaders on their daily tasks and then this week, I was sent to training to help understand the products that we support and what a technical agent does to support out customers. Since I used to be in a customer service department, learning more about how we support our products on the technical side is pretty exciting and a little bit of a shock for me. Although, some of the technical terms that were mentioned in the modules are familiar to me, most of it are like terms from a foreign language that I have to look for resources to help me understand it.

The first week of training felt like I am back to school once more. I felt like a book with blank pages on it, a freshman who attended the first class of her major subject. There were times that I felt so clueless about what was being said and my brows are like entwined to each other. Thank God I am using a laptop with internet access while on training for that made resources easier to get to. And thank God for those people who thought about creating technical blogs for it made my training easier to understand. It was like being in an exploration trip. Every now and then there is something new to learn and look for. I guess that’s what made it so exciting. We talked about the features of different operating systems (which I knew existed but never really got to explore them), talked about Virtual Machines and tried how it works (for training purposes we used VirtualBox) and a lot of other things that made me understand our products that if I would go back to the customer service department I can now explain things in such a way that our customers can easily understand. Sheesh, I never thought learning new things can still excite me.

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I was really surprised when they informed me that I will have to do a skip level yesterday.  Like I didn’t know that I have to make one until one of my colleagues informed me that I am one of those who will present it.  Hay, that’s one of the set backs of not having a station during the shift.  Anyway, they decided that I can just present it next week.  Haller, mine isn’t as easy as the others for although I only have one team, they are divided into two groups which means I technically have two teams.

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It’s day three for my training and I am already awake 5 hours before the schedule.  Sheesh.  I hope I will last until 7 PM tonight.  And I hope I won’t be late like yesterday.  Hehehe… I didn’t really expect that I will be late yesterday.  Funny, because of all the days that I lost track of time, I also miscalculated the traffic.  Damn.  Anyhow, past is past and what’s done is done.   I will just try not to be late today since this is the last day of training.  I really enjoy trainings like this one where you get to meet people from other programs.  Because it’s like you finally get to see the face and meet the person behind the name of a person that you have heard of like a hundred of times.  That’s how it feels like.  In our company there are a lot of programs or should we say departments but you seldom get an interaction with them.  So getting an opportunity to do so is really something.  Too bad though for this is the last day of our training but nevertheless, it was quite a learning experience.

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Yesterday was day two for TLDP2 and I was late.  Sheesh.  I didn’t do it in purpose but I lost track of time.  And the most embarrassing part is, they actually waited for me to start.  Imagine that.   Tsk, tsk, tsk.   But the day ended well.  We all learned a lot and after over a year, I finally got an email from my MDP wavemates.  Jai, the most friendly of them all, sent out an invitation for a get together.  Papang replied and so did Junyx.  I replied as well asking those who are in Cebu to get together and have dinner since it has been a year since we’ve graduated from MDP and since Junyx is here so I think now is the best time to celebrate.  I will have to check my email later to see if the other agree to my proposal for Junyx will be heading back to Manila soon.

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Training Day 1 is done and I was right.  Junyx is the facilitator of our training.  It felt like MDP all over again with the exception of my co-trainees though.  But anyhow, he’s still the same old Junyx.  Funny and very accomodating.  And oh, demanding too.   Hehehe…  It’s really fascinating to see people who can keep a discussion interesting for everyone who has different backgrounds in a room.   These is the reason why I can never be a trainer.  I mean it’s really hard to get the attention of a certain number of people and keep them for the next 8 hours.  Having Junyx as a trainer makes me miss my MDP wave mates though.  I hope we will be able to get together one of these days.

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Whoopee!!!  I will be on training this Monday.  That means, I get to get some time off the floor.  Geez, sometimes, it just gets so tiring to look at the same people for 8 hours for 5 freaking days.  However, this would also mean that I will have lesser chances of seeing my crush for my schedule might be different from the usual.  But nevertheless, I am glad to be off the floor for 3 days and learn something new.  I might get to see my trainer from Manila again.  Lovely!

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I was talking to some people the other week.  It was just a random conversation when it went to a topic about one of subordiFine, I can take any feedback forom anybody and I am glad that ssomone told e about it.  nates.  I know that I needed to walk the talk however I am puzzled on how people think and judge other people.  Apparently one of my agents said that “I told her what I wanted to be but she (referring to me) just told me that I should not be late.”  And then there was this one instant were she told another colleague that “My TL is late again.”  Fine, I admit, I get late sometimes and maybe, maybe I don’t have the right to say what I told her.  But then, what does she want me to say?  If she wants to be that someone that she wants to be, then she should work her ass off right?  And she shouldn’t let what’s going on around her affect her job.  If people are going late and she hates that, then she shouldn’t go late right? Freak!  And so I pondered on what was talked about and I  realized no matter what you do and give up will not please everybody.  That all those extended hours of work that I put in each day to make sure that everything will turn out right apparently is not enough.  All she could see are my shortcomings (which I tried so hard to overcome) and interprets my words in a negative way.  How could she?  What makes things worse is that she doesn’t tell it to my face that she has a problem with me being her supervisor.  When I ask her if she has any concerns, she would just say “nah, it’s okay.”  Tsk, tsk, tsk.  I am even sacrifing my rest days, missing the tasks that can affect my own stats just to make sure that all the things that can affect their score is well taken care of and here comes a person who is complaining about my being late.  I understand that I should be a role model and should not be late when I report to work but then, why is she the one complaining.  Shouldn’t it be my supervisor who should complain about it?  I am seldom late.  And the reason for my being late is because sometimes my body couldn’t take the long hours of work any more.  I guess AMA was right.  Because of the tasks that I am missing is affecting me personally.  It is affecting my rank as a team lead, missing a lot of my sleeping hours and missing the opportunity of watching movies. I guess it is about time that I give more time in accomplishing my tasks instead of taking care of people who are not exactly helping themselves succeed.

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I went to the office today even if it was my rest day to monitor some calls for it’s the end of the month and I need to do some catching up.  I have spent four hours of my rest day in the office an hour of which was spent waiting for the tool to open up.  Sheesh!  There were a few people when I arrived for I made sure that it was the end of the shift so that I can get a station to work in.  Penny was there and he called me when he saw me,  I was like “yes…?”  He opened a lateral and handed me a box and a certificate.  I was like what is this for?  He said “read the paper…” (what a friend huh?) He can be annoying sometimes but in a good way.  So I read it.  It’s an R and R for performance from our clients.  It turned out they had an awarding last night and the representative from our clients who arrived from the US brought some giveaways.  Along with the certificate is a Stanley Vacuum Bottle!  What a surprise!  My mom has been bugging me about getting one of these things so that I can have a hot drink everyday and I have been wishing to get one but can’t afford to get one and so God made a way.  God is really good!  He always gives me what I need in the right timing.  Could this be?  Could this be the surprise that my stars have told me that I have wrote about?  Wow!  It is indeed a good surprise.  But I pray that there will be a room for another one for I do have this one prayer that I would want to come true before the end of the month.  My CSat score!  I hope it will increase before the month ends.  I only have 8 surveys and it’s not looking pretty well.  Lord if it’s not too much to ask, please, please give me more top boxes. Please…

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Saturday, 13th of September 2008.  This is the day after I had a slide shift.  This means I reported to work at 8PM Thursday night and went out at 7AM Friday and went back to work at 1PM later that afternoon to attend a training (sheesh!).  But anyway, I’m still glad I did attend the training for it’s relevant to my position and got to meet other people from the company which is always a bonus for me.  Aside from the fact that I get to make new aquaintances, it also confirms the fact that you really belong to a multi-national company that has over 12,000 employees and how many thousands more around the globe.  Although things like these also means you have to mingle with people that you have met before that you don’t like.  Life really has two sides of everything.  IF you have people that you like, there will always be people that you don’t like… Hay…

Anyway, I woke up feeling sick today.  It’s like I was coming down with a fever but I guess it was just because of the messed up body clock due to the sudden change of schedule.  My arm was feeling a bit sore, I just don’t know why.  My body temp was not normal (comparing it with the other times that I woke up), my mind still wants to hit the sack but my body is alrady sore of lying in bed so I’d rather get up and do something else.  Times, like these makes me remember my mom’s reaction when I tell her about my schedule.  She would always ask if I can get through it.  Well, yeah I can get through it alright but it’s the day after that I, well… kinda had a difficulty getting through with.  And when I kinda push things to the limit makes me remember the line that goes, “something’s gotta give”.  But hey, I chose to do this and am enjoying it so I have to deal with it.  Right?  And oh, as if messing up my body clock isn’t enough, I have agreed to have a six work day this week.  I will reporting to work on Monday to attend a meeting.  Sheesh!  And another thing, I forgot to send my confirmation for attending the business meeting on the 30th… Oh my!  My boss is going to kill me when I tell her on Monday.  Whoah!!!!!!!!!!!!!!!

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