We were talking last week about the work that we do in the call center industry and one of my colleagues open up on her experiences in one of the call centers in Cebu.  She said that their client which is a big retail store in the States would normally ship products to their customers.  And they would ship it based on which shipping company the customer chose.  And get this, if the customer chose to ship the item through the cheap one, if the product gets lost, it’s no longer the responsibility of  the company.  Meaning if it gets lost, the company has no responsibility to replace it or what so ever.  Sheeshhh… Imagine how many sup calls will that be.  Scary.  If I am the customer I’d definitely hope and pray that if I place an order online that company has a good order fulfillment policy or else, I would stop shopping online all together.