With the bad experience that happened to me to a government office, I really wish that they would get a toll free number where anyone can call and ask questions.  I have been going through their online help and just like my customers, some of the online help available is just not competent enough.  It’s not as fast and effective as having to talk to someone and have that person answer your inquiry real time.  I still feel bad because I don’t get the reimbursement for my absence but I will have to try to move on.