I went to the office today even if it was my rest day to monitor some calls for it’s the end of the month and I need to do some catching up.  I have spent four hours of my rest day in the office an hour of which was spent waiting for the tool to open up.  Sheesh!  There were a few people when I arrived for I made sure that it was the end of the shift so that I can get a station to work in.  Penny was there and he called me when he saw me,  I was like “yes…?”  He opened a lateral and handed me a box and a certificate.  I was like what is this for?  He said “read the paper…” (what a friend huh?) He can be annoying sometimes but in a good way.  So I read it.  It’s an R and R for performance from our clients.  It turned out they had an awarding last night and the representative from our clients who arrived from the US brought some giveaways.  Along with the certificate is a Stanley Vacuum Bottle!  What a surprise!  My mom has been bugging me about getting one of these things so that I can have a hot drink everyday and I have been wishing to get one but can’t afford to get one and so God made a way.  God is really good!  He always gives me what I need in the right timing.  Could this be?  Could this be the surprise that my stars have told me that I have wrote about?  Wow!  It is indeed a good surprise.  But I pray that there will be a room for another one for I do have this one prayer that I would want to come true before the end of the month.  My CSat score!  I hope it will increase before the month ends.  I only have 8 surveys and it’s not looking pretty well.  Lord if it’s not too much to ask, please, please give me more top boxes. Please…