My colleagues said that I’m a wonder woman. This is because I can handle 28 people and I’m just new in the job. If only they knew how I felt. I’ve never felt so helpless and useless in my entire life. I missed a lot of deadlines, my work is filing up. I don’t know what to do next and how to do things. I feel like my training didn’t help much. And I feel so incompetent. When an issue arises, I don’t know what to do. It will take time for me to come up with ways to resolve it. I know that I only need a good way to manage my time but I just can’t seem to do it. Earlier I already felt like crying no I’m on the verge of crying because I have been fixing one of the metrics of the team for three days now and still to no avail. It’s like everytime I do something to it another problem arises. I really feel bad for the lost time. The time which I could have spent coaching my agents and teaching them on how to improve their performance goes to other tasks that can be handled in a short period of time. I know my SMEs are already worried because their stats have went down last month. They’re just not saying it but I know that they are worried. I have been there in their shoes. I was an agent before and I always worry about my stats and usually bad stats goes back to their supervisor. I really want to be a good supervisor to them, I do. Because they are putting their hearts into what they are doing, so as a manager I should be doing what I can to do my part. But I guess it will take time for me to be one. I just hope that it won’t be too late. Because I really like the job that I have now. This is something that I never thought that I’ll do a few months back but now that I am here, I want it so badly. But in this industry that I am in, time is always crucial. Everybody should step up even before an issue arises to remain on the top. This way the company will continue to be a competitive company not a thriving one.